We are here to solve business problems. We want to fall in love with your pain points and find solutions to solve them.
Solving business problems requires more than analytics. However, brilliant communications aren’t solved without a deep understanding of data and rigorous market analysis.
To do this, we need to conduct a digital audit and assess the chain of processes that bind your brand’s tone of voice and identity. An effective strategy should run deep through every facet of your communications, no touchpoint is safe.
Your ‘tribe’ don’t just want to know what you’re about, they want to believe it. Authenticity is more prevalent than ever, and transparency is a prerequisite. Who are your ‘tribe’. What do they think, feel and do? Who do they interact with, and in what manner? We then create detailed persona’s and analyse how the existing customer journey interacts with them and see ways in which we can create measurable improvements. Once we have collected this quantitative and qualitative data, we create insights.
This essential part of the process informs the Craft. The Craft has no intrinsic value without insights. It’s a harmonious dance of creativity and evocative thought. The ying and the yang, the tortoise and its shell, peas and carrots – you get the picture.